Although User Experience (UX) is typically associated with websites, apps, and other digital technologies, its user-centered philosophy is applicable to every library service and touchpoint, including reference and information services. In this talk, attendees will be introduced to key UX concepts and methods and get an overview of recent research into UX Librarianship and the extent to which these roles can help – or hinder – libraries’ efforts to deliver compelling and engaging experiences through every channel, not just those offered through a screen. By the end of the talk, attendees will have a deeper understanding of the strategies and the mindset required to create an experience-centered library whose digital and physical services work together to create and sustain meaningful relationships with its users.
This presentation was an invited talk at the 2016 Western New York Library Resources Council (WNYLRC) Regional Conference.