When we talk about UX, we often talk about it in terms of the properties of the user interface or the methods used to collect and act on user feedback. These are both valid perspectives, but neither fully captures the more challenging work of creating a culture in which UX is valued and supported. In…
Many User Experience (UX) practitioners face organizational barriers that limit their ability to influence product decisions. Unfortunately, there is little concrete knowledge about how to systematically overcome these barriers to optimize UX work and foster a stronger organizational UX culture. This paper introduces the concept of User Experience Capacity-Building (UXCB) to describe the process of…
User Experience (UX) is often cited as one of the fastest growing occupations, creating opportunities across nearly every sector for individuals skilled in the application of user-centered design principles and methods. Many Information and Library Schools have responded to this demand by introducing more UX coursework into their curriculum, but the proliferation of agile software…
When we talk about UX, we often talk about it in terms of methods (like card sorting and usability testing) or products (like wireframes and sketches) or as a general effort to be more user-centered in the way interfaces are designed and services are provided. While this view of UX is accurate, it’s also incomplete…
With growing interest in applying user experience (UX) methods to improve library interfaces, spaces, and services, it is critical to gain a deeper understanding of the organizational factors influencing libraries’ adoption and incorporation of UX expertise. This article reports the results of semi-structured interviews with 16 UX librarians and focuses on how the positions were…
In Spring 2016, a team of students from my Usability Theory & Practice course (LIS 644) at Pratt Institute conducted a usability study of the Greenpoint-Williamsburg ToxiCity Map, a project collaboration between Neighbors for Allied Growth (NAG) and Pratt Institute’s Spatial Analysis and Visualization Initiative (SAVI). Student Team: Kerry Elkins, Ian Knight, Abigail Purcell Download Full Report: Greenpoint-Williamsburg…
In Spring 2016, a team of students from my Usability Theory & Practice course (LIS 644) at Pratt Institute conducted a usability study of the NYC Open Data portal (https://nycopendata.socrata.com/). Student Team: John Chagaris, Charles Dellebovi, Nishant Goyani, Molly Reese-Lerner Download Full Report: NYC Open Data User Test Report 2016-05-14 (PDF)
In Spring 2016, a team of students from my Usability Theory & Practice course (LIS 644) at Pratt Institute conducted a usability study of the Columbia Libraries website (http://library.columbia.edu/). Student Team: Keneil Buchanon, Margaret Daly, Megan De Armond, Leah McGowan Download Full Report: Columbia Libraries User Test Report 2016-05-14 (PDF)
Although User Experience (UX) is typically associated with websites, apps, and other digital technologies, its user-centered philosophy is applicable to every library service and touchpoint, including reference and information services. In this talk, attendees will be introduced to key UX concepts and methods and get an overview of recent research into UX Librarianship and the…
In today’s technology-driven world, digital projects are not judged by how fast or attractive they are but rather by their ability to consistently offer memorable and engaging experiences for users. In this workshop, attendees will learn the key concepts and methods of User Experience (UX) and how a combination of design thinking and experience-centered strategy…